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If your organization is like most, you demand to rails and written report on learner activity. Thankfully, when yous utilize Articulate software to author an e-learning course, publishing it to a learning direction system (LMS) is really easy.
But sometimes, your course doesn't behave as expected in your LMS. Why? Mostly, it's because each LMS uses tracking standards (AICC, SCORM, xAPI, cmi5) a little differently—and that can crusade problems.
In this article, nosotros'll suggest some means to troubleshoot the most common issues:
- Course Won't Upload to Your LMS
- Course Doesn't Play as Expected in Your LMS
- Course Doesn't Rail or Resume in Your LMS
Class Won't Upload to Your LMS
If your course won't upload to your LMS or you encounter an error, endeavour these steps:
1. Publish for LMS distribution.
First, publish your course properly for LMS hosting, as described in these user guides:
- Rise 360
- Storyline 360
- Storyline 3
- Presenter 360
- Quizmaker 360
- Engage 360
ii. Use a supported due east-learning specification.
When y'all publish, be certain to select a advice standard that your LMS supports. We recommend choosing the newest spec supported by your LMS. Articulate content supports these specs (listed from newest to oldest):
- cmi5
- xAPI
- SCORM 2004 (2nd, 3rd, and quaternary Editions)
- SCORM 1.2 (What'south the divergence between SCORM versions?)
- AICC
3. Zip your published output.
Virtually LMSs require yous to zip content before you upload it. And it must exist zipped in a certain way, or your LMS won't accept it. Rise 360 automatically zips your course when yous export it. For Storyline and Studio, the best style to aught your grade is to click the Zip button on the Publish Successful dialog in your Articulate software.
If you unzip (extract) your published output, be sure to zero it back up before uploading it to your LMS. Exist careful to nix only the course files, not the folder that contains the form files. Form files should exist at the root of the zip file, as shown below.
4. Contact your LMS provider.
If yous still can't upload content to your LMS, contact your LMS provider for specific instructions.
Form Doesn't Play as Expected in Your LMS
If your course doesn't play the mode you expect or if it doesn't play at all, attempt these steps:
ane. Upload the published output to your LMS.
Brand sure you're viewing the course from your LMS and non on your local hard drive. Security restrictions from your calculator, web browser, and network can interfere with the published output when it's viewed locally. Upload the published output to your LMS, and so launch information technology.
2. Identify the launch file.
If your LMS requires you to manually identify the launch file for each class, make sure yous're pointing to the correct launch file.
| LMS Spec | Launch File |
|---|---|
| cmi5 | Rise 360: Storyline & Studio: |
| xAPI | Rise 360: Storyline: Presenter 360: Quizmaker 360: Engage 360: |
| SCORM 2004 | Ascension 360: Storyline & Studio: |
| SCORM 1.2 | Rising 360: Storyline & Studio: |
| AICC | Ascent 360: Storyline & Studio: |
3. Don't launch the histrion in a new window.
If your LMS automatically launches courses in a divide window, you'll need to disable the Launch player in new window option in your player properties. Otherwise, your grade won't be able to communicate with your LMS and won't work as expected. Cheque out these user guides for player details:
- Rise 360 (not applicative)
- Storyline 360
- Storyline three
- Presenter 360
- Quizmaker 360
- Appoint 360
4. Add an exit button to your form.
This step isn't mandatory, simply it might requite your learners a smoother experience. Consider calculation an exit push or link to your course. Some LMSs adopt or fifty-fifty require an exit option. Ask your LMS provider to be sure.
In Storyline, you can add an "get out class" trigger to any slide, or you can place the trigger on the role player frame every bit a custom tab.
In Rise 360, yous can add a button cake to any lesson and set the push button's destination to exit the grade. And when you lot export a Rise 360 course as an LMS package, you tin can enable the Exit Course Link, which appears in the upper right corner of the published course. (Note that an exit course trigger in a Storyline block closes the Ascent 360 course, and so we recommend that you don't add exit triggers to embedded Storyline blocks.)
5. Utilise a supported version of Java.
Articulate content doesn't use Java, but your LMS might. Ask your LMS provider if yous demand Java and discover out which version you should install. (Your LMS might not support the well-nigh recent version of Coffee.)
6. Clear your browser cache and test different browsers.
Clear your browser cache, so view the grade again. If you're not sure how to clear the cache, check out this article.
We have a list of supported browsers you can use for testing. If the problem you lot're experiencing but exists in Internet Explorer 11, check out these manufactures for Rise 360 and Storyline/Studio.
7. Test your course at SCORM Cloud.
Here's a pro tip. Examination your published course at SCORM Deject and compare the results with your LMS. Learn more about using SCORM Cloud to troubleshoot LMS issues.
SCORM Deject is an industry-standard testing engine, and although "SCORM" is in its proper name, you lot can besides use it to test AICC, xAPI, and cmi5 content. (Follow these instructions when testing AICC content.)
If your content works properly at SCORM Cloud but not in your LMS, open a support case with your LMS provider to troubleshoot the effect. Your LMS provider may request a debug log to help identify the problem. Learn how to generate a debug log for Rise 360 and Storyline/Studio content. If you'd like to know more near the debug log, check out The Secret to LMS Debugging, which includes a demo video and some helpful information.
If your course doesn't play correctly at SCORM Cloud either, send us your project file for review. Nosotros're happy to assist!
Course Doesn't Track or Resume in Your LMS
If your course doesn't rails or resume properly in your LMS fifty-fifty later trying out the recommendations in the previous section, hither are a few more than things you can effort.
i. Alter the reporting status.
Inquire your LMS provider if information technology requires specific values for the reporting condition. Articulate provides four pairs of values that can be reported to an LMS for cmi5 (Rise 360 only), SCORM, and AICC content. (XAPI content doesn't have reporting options past design.) When you consign or publish your class, click the Reporting driblet-down list in Rise 360 or the Reporting and Tracking button in Storyline/Studio and select the pair of values you lot want to use:
- Passed/Incomplete
- Passed/Failed
- Completed/Incomplete
- Completed/Failed
If your LMS tracks a completion status and a success status, check out these tips on which reporting options to choose.
two. Select a tracking option.
When you publish a Storyline or Studio course, click the Reporting and Tracking button and specify whether yous want to track completion based on the number of slides viewed or by a particular quiz in the course. Storyline 360 has more options; y'all can track by a completion trigger or even select multiple tracking methods, every bit shown below.
- Having problems tracking a quiz result in Storyline? Endeavor recreating your consequence slide. Simply right-click the result slide and select Indistinguishable. And then delete the original result slide. This can fix possible corruption with the result slide variables.
- Tracking the number of slides viewed not working as expected? Try resetting the player menu to its default state and brandish it throughout the course so y'all can see how many slides yous go through as you navigate the content.
For a Rising 360 class, you can track results using course completion, quiz result, or Storyline block, equally shown beneath.
3. Check the Resume setting.
Verify that the resume setting is configured correctly for your grade. Check out these user guides to learn how the resume feature works in each app:
- Rise 360 (only applies when you're updating an existing course in your LMS)
- Storyline 360
- Storyline iii
- Presenter 360
- Quizmaker 360
- Engage 360
4. Optional: Upload xAPI content to an external server.
If you published a Storyline or Studio course for xAPI, you can host the published output on a server that's divide from your LMS. You lot only need to specify the Launch URL when publishing. Check out the details in the articles below:
- Storyline 360
- Storyline three
- Presenter 360
- Quizmaker 360
- Engage 360
5. Decide if AICC content is in a cross-domain environment.
If you published a Storyline or Studio course for AICC and yous're hosting the published output on a server that's separate from your LMS, you may exist facing an AICC cross-domain limitation. Yous'll need to add a file to your published output to resolve the upshot. Cheque out this article for details.
6. Examination your form at SCORM Cloud.
If your form still won't runway or resume, exam information technology at SCORM Deject and compare the results with your LMS. Here's how.
SCORM Cloud is an industry-standard testing engine, and although "SCORM" is in its proper noun, you lot tin also use it to test AICC, xAPI, and cmi5 content. (Follow these instructions when testing AICC content.)
If your content works properly at SCORM Cloud simply not in your LMS, open a support case with your LMS provider to troubleshoot the issue. Your LMS provider may request a debug log to help identify the trouble. Learn how to generate a debug log for Rise 360 and Storyline/Studio content. If yous'd like to know more about the debug log, check out The Secret to LMS Debugging, which includes a demo video and some helpful information.
If your course doesn't work at SCORM Cloud either, submit your projection file to the states for review. Nosotros're happy to help!
seven. Try a different LMS standard.
Clear content supports multiple LMS standards, including AICC, SCORM one.2, SCORM 2004, xAPI, and cmi5. Nevertheless, your LMS might not back up all of them, so it'south best to check with your LMS provider to find out which standard they recommend.
If you're using SCORM ane.2 or SCORM 2004 2nd edition, exist enlightened that these older standards have a lower suspend data limit. If your class seems to resume merely upward to a certain point, effort publishing to SCORM 2004 3rd or fourth edition, xAPI, or cmi5 if your LMS supports them. Larn more about append data limits (some LMSs don't adhere to these limits).
8. Examination in dissimilar browsers.
Some LMSs were impacted by Google's decision to end back up for synchronous XHR. If the problem only happens in Google Chrome or the Chromium-based version of Microsoft Edge, check with your LMS admin or provider to run across if you need to update your system.
Quick Tip: SCORM Cloud doesn't use synchronous XHR (see Step 6 above), so it'due south a peachy way to exam e-learning courses and compare the results to your LMS.
Source: https://articulate.com/support/article/troubleshooting-lms-issues
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